• Thursday 01-20 10:00am - 9:00pm
  • Friday 01-21 10:00am - 9:00pm
  • Saturday 01-22 9:00am - 5:00pm
  • Sunday 01-23 11:00am - 5:00pm
  • Monday 01-24 10:00am - 6:00pm
  • Tuesday 01-25 10:00am - 6:00pm
  • Wednesday 01-26 10:00am - 6:00pm


Some stores may have hours that differ from the mall hours displayed above.

Health & Safety Measures

COVID-19: Policies and Procedures. Learn more.


Administrative Support Associate

Full Time

As a Store Administrator, you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work, and teamwork.

Are you our hidden gem?

A result driven candidate that firmly believes in providing an excellent and unique experience for every client.

The Store Administrator plays a crucial role behind the scenes as he/she is responsible for all the administrative details that support sales and client service in the store. This highly-organized and detail-oriented position is the foundation for back-office operations of the store. This position supports the management team in all functions, including transactions and repairs, shipping and receiving of merchandise and partners with the sales professionals to ensure a memorable experience for all clients.

To do so, the Store Administrator will be expected to:
- Foster an environment that puts the client at the forefront
- Assist clients with their purchase, repair or service request;
- Provide assistance to Sales Professionals and Store Management with their concerns and special requests;
- Process sales transactions accurately;
- Administer transfer requests including the shipping and receiving of merchandise and filing of incoming and outgoing packing slips in corresponding files;
- Ensure merchandise purchased is properly cleaned, price tag removed, packaged in its corresponding box and gift wrapped if requested;
- Ensure appraisals are documented and mailed out on a timely basis for new purchases done at store level.

Our ideal candidate has:
- A minimum of two (2) years of retail sales experience; luxury retail and/or jewelry experience is preferred
- A minimum of two (2) years of experience in an administrative role;
- Is goal oriented and sales driven but understand that truly caring about clients and exceeding their expectations is key to their success;
- Strong team values
- Great interpersonal and communications skills
- Good organization and learning skills
- Computer literate (MS Office).

Our promise of delight
In return for your commitment to excellence, we offer:
- Competitive earnings, including commissions and bonuses
- Social benefits
- Wellness program
- Award and recognition programs
- Innovative and unique training programs
- Employee discounts

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

Come join us at Birks, and let your true self-shine! Are you the gem we are looking for?

Business Hours
    • Thursday 10:00am - 9:00pm
    • Friday 10:00am - 9:00pm
    • Saturday 9:00am - 5:00pm
    • Sunday 11:00am - 5:00pm
    • Monday 10:00am - 6:00pm
    • Tuesday 10:00am - 6:00pm
    • Wednesday 10:00am - 6:00pm
Holiday Hours
    • Good friday - April 15, 2022 10:00am - 8:00pm
    • Easter - April 17, 2022 Closed
    • Easter Monday - April 18, 2022 10:00am - 6:00pm
    • National Patriots Day - May 23, 2022 10:00am - 6:00pm
    • St-Jean-Baptiste - June 24, 2022 Closed
    • Canada Day - July 1, 2022 Closed
    • Labor's Day - Sept. 5, 2022 Closed
    • Thanksgiving Day - Oct. 10, 2022 10:00am - 6:00pm