Operations associates


Job Description:   The Operations Associate is responsible for driving sales and profit results; supporting overall store performance through efficient back of house execution. The Associate demonstrates proficiency in operational practices and tasks including Door To Floor, RTV’s, Transfers, Mis-mates, Mark Out of Stock and assists in maintaining a clean and organized selling floor and stockroom.
Primary / Essential Job Functions:
Merchandising Operations
  • Maintains high performance truck check-in standards by expediting the receiving and processing of all merchandise
  • Unpacks, hangs/folds merchandise, and secures tags according to company policy
  • Delivers merchandise to departments and places according to visual directives and replenishes product as needed
  • Expedites merchandise transfers, customer transfers, and RTV’s with urgency
  • Maintains the proper display of goods in the store, ensuring they comply with brand standards
  • Ensures back of house standards are maintained in an organized and clean manner
  • Exhibits a commitment to store shortage goals/results by adhering to policies and procedures and partners with management as needed
  • Adheres to and participates in store re-ticketing, mis-mate, and Mark Out of Stock programs
  • Achieves individual and store goals for productivity
Other Responsibilities:
  • Participates in the selling and service culture by providing outstanding customer service
  • Completes the markdown process timely, with accuracy, and according to company standards
  • Signs merchandise accurately according to directive and current promotions
  • Supports the selling team and the sales floor as needed
  • Adheres to Loss Prevention control and compliance procedures
  • Other duties as assigned
Job Requirements:
  • High school diploma or equivalent required
  • Previous stock, merchandising, or visual experience required
  • Ability to work independently and handle multiple tasks; Ability to work effectively using inventory management systems, ability to pay close attention to detail.
  • Ability to work a flexible schedule including evening, weekend, and holiday availability
  • Ability to maintain courteous, professional communication with all customers and co-workers at all times
  • Prior retail experience preferred
  • Customer Focus
  • Teamwork and Collaboration
  • Drive for Results


Shopping Hours

  • Monday: 10:00am - 6:00pm
  • Tuesday: 10:00am - 6:00pm
  • Wednesday: 10:00am - 6:00pm
  • Thursday: 10:00am - 9:00pm
  • Friday: 10:00am - 9:00pm
  • Saturday: 9:30am - 5:00pm
  • Sunday: 10:00am - 5:00pm

Holiday Hours

  • National Patriots Day - May 21, 2018: 10:00am - 6:00pm
  • St-Jean-Baptiste - June 24, 2018: Closed
  • Canada Day - July 1, 2018: Closed
  • Labor's Day - Sept. 3, 2018: Closed
  • Thanksgiving Day - Oct. 8, 2018: 10:00am - 6:00pm
  • Remembrance Day - Nov. 11, 2018: 10:00am - 5:00pm
  • Black Friday - Nov. 23, 2018: 8:00am - 9:00pm
  • Christmas Eve - Dec. 24, 2018: 10:00am - 5:00pm
  • Christmas - Dec. 25, 2018: Closed
  • Boxing Day - Dec. 26, 2018: 1:00pm - 6:00pm
  • New Year's Eve - Dec. 31, 2018: 10:00am - 5:00pm
  • New Year's Day - Jan. 1, 2019: Closed

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